Privacy Policy

1. Introduction

Dubai Sports Surgery ("we", "our", "us"), operated by Dr. Mohammad Ashfaq Konchwalla, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website dubaisportssurgery.com or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Full name, email address, phone number, and WhatsApp number
• Medical Information: Area of concern, symptoms, medical history, and preferred procedure (as provided by you through our consultation forms)
• Appointment Details: Preferred date, time, and any additional notes
• Technical Data: IP address, browser type, device information, and pages visited (collected automatically via cookies and analytics tools)

3. How We Use Your Information

Your information is used solely for the following purposes:

• To respond to your consultation or appointment requests
• To contact you regarding your enquiry via phone, email, or WhatsApp
• To provide medical consultation and treatment services
• To improve our website and services
• To comply with legal and regulatory obligations in the UAE

4. Data Sharing

We do not sell, rent, or trade your personal information to any third parties. Your data may only be shared with:

• Medcare Hospital: For appointment scheduling and medical records as part of your treatment
• Authorised Staff: Dr. Konchwalla's clinical and administrative team, strictly on a need-to-know basis
• Legal Authorities: If required by UAE law or regulation

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure form submission (HTTPS), restricted access to personal data, and secure email handling.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: To understand how visitors interact with our website (e.g., Google Analytics)

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal and medical record-keeping requirements)
• Withdraw consent for marketing communications at any time

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE healthcare regulations and applicable laws. Consultation request data is typically retained for up to 2 years.

9. Third-Party Links

Our website may contain links to external websites (e.g., Google Maps, WhatsApp, social media platforms). We are not responsible for the privacy practices of these third-party sites and encourage you to review their respective privacy policies.

10. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian is submitting information on behalf of a minor, the parent/guardian is responsible for providing consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Phone / WhatsApp: +971 56 657 7007
• Email: info@dubaisportssurgery.com
• Location: Medcare Orthopaedics & Spine Hospital, 22A Street, Sheikh Zayed Road, Dubai, UAE